juya9 Privacy Policy

1. Introduction

juya9 operates an online casino and sports betting platform accessible at juya9.ws, serving registered players primarily located in Bangladesh. As a platform that processes financial transactions, verifies player identities and delivers personalised gaming experiences, juya9 necessarily collects and processes certain categories of personal information about the individuals who use its services.

This Privacy Policy sets out a full, transparent account of how juya9 handles that personal information — from the moment it is collected through to the point at which it is securely deleted. We have written this Policy in clear English because we believe every player deserves to understand exactly how their data is being used, without having to interpret dense legal language.

By registering a juya9 Account, making a deposit, placing a bet or otherwise using any feature of the juya9 platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein.

2. Data Controller

For the purposes of this Privacy Policy, the data controller responsible for the personal information processed in connection with the juya9 platform is the juya9 operating entity. All data protection enquiries, subject access requests and requests to exercise your data rights should be directed to the juya9 support team using the contact details provided in Section 15 of this Policy.

3. Categories of Personal Data We Collect

juya9 collects personal data in the following categories, depending on how you interact with the platform:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, National ID number, passport number, driving licence number	Registration & KYC verification
Contact Data	Mobile phone number, email address, residential address in Bangladesh	Registration & account updates
Financial Data	bKash / Nagad / Rocket / Upay account numbers, bank account details, Visa / Mastercard partial card numbers, transaction history	Deposit, withdrawal & KYC processes
Gaming Activity Data	Bets placed, games played, wager amounts in ৳, win/loss records, session durations, responsible gaming tool usage	Ongoing platform use
Technical Data	IP address, device type, browser type and version, operating system, screen resolution, time zone	Every platform visit
Usage Data	Pages visited, features accessed, clickstream data, search queries within the platform	Every platform visit
Communications Data	Customer support chat transcripts, email correspondence, SMS message content	When you contact support
Marketing Preferences	Opt-in / opt-out status for promotional emails, SMS and push notifications	Registration & account settings

juya9 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data or health information, except where a player voluntarily discloses health-related information in the context of responsible gaming support, in which case that information is handled with the highest degree of confidentiality.

4. How We Collect Your Personal Data

juya9 collects personal data through the following channels:

4.1 Direct Collection

You provide personal data directly to juya9 when you complete the account registration form, submit KYC verification documents, make a deposit or withdrawal request, contact the customer support team, respond to a survey or promotion, or update your account profile settings.

4.2 Automated Collection

When you access the juya9 platform, our servers and analytics systems automatically record technical and usage data including your IP address, device identifiers, browser characteristics and interaction patterns. This information is collected via server logs, cookies and similar tracking technologies, as described in Section 10 of this Policy.

4.3 Third-Party Sources

juya9 may receive supplementary information about you from third-party sources in limited circumstances, including:

• Identity verification service providers who assist with KYC document authentication.
• Payment processing partners (bKash, Nagad, Rocket, Upay and banking institutions) who confirm the status of financial transactions.
• Fraud detection and anti-money-laundering screening services that cross-reference account data against watchlists or sanctions databases.
• Analytics providers who aggregate anonymised traffic and behavioural data to help juya9 improve its platform.

5. How We Use Your Personal Data

juya9 processes your personal data only for specific, legitimate purposes. The table below summarises the primary uses of your data and the lawful basis upon which each processing activity relies:

• Account registration and management: To create and maintain your juya9 Account, verify your identity and enable you to access the platform's full range of services.
• Identity verification (KYC): To confirm your age (minimum 21 years), verify your identity documents and comply with anti-money-laundering obligations before processing withdrawal requests.
• Payment processing: To facilitate deposits and withdrawals in Bangladeshi Taka (৳) via your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer or card), and to maintain accurate financial records of all transactions.
• Delivering gaming services: To provide access to casino games, live dealer tables and sports betting markets, to record game outcomes and betting results, and to calculate and credit winnings to your Account wallet.
• Customer support: To respond to your enquiries, investigate complaints, resolve disputes and provide technical assistance when you contact the juya9 support team.
• Responsible gaming compliance: To monitor account activity for indicators of problem gambling, to enforce deposit limits and session reminders activated by the player, and to process self-exclusion requests promptly and permanently.
• Fraud prevention and security: To detect and prevent unauthorised account access, bonus abuse, collusion, money laundering and other forms of fraudulent or prohibited activity on the platform.
• Marketing communications: To send you promotional offers, bonus notifications and platform updates by email, SMS or push notification, where you have given your consent or where juya9 has a legitimate interest in doing so. You may opt out of marketing communications at any time via your account settings.
• Platform improvement: To analyse aggregated usage patterns, test new features, optimise page performance and improve the overall quality of the juya9 user experience.
• Legal and regulatory compliance: To maintain records required by applicable law, to cooperate with law enforcement or regulatory enquiries and to enforce the juya9 Terms & Conditions.

6. Legal Basis for Processing

juya9 processes your personal data on the following legal bases:

• Contractual necessity: Processing your identity data, contact data and financial data is necessary for juya9 to perform its contractual obligations to you as a registered account holder, including enabling deposits, withdrawals and gameplay.
• Legal obligation: KYC verification, transaction record-keeping and fraud-screening activities are required by applicable anti-money-laundering and consumer protection obligations.
• Legitimate interests: juya9 has a legitimate interest in processing technical data, usage data and gaming activity data for the purposes of fraud prevention, platform security, responsible gaming monitoring and service improvement, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where juya9 relies on your consent as the legal basis for processing (primarily for direct marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Sharing Your Personal Data

juya9 does not sell, rent or trade your personal data to third parties for their own commercial purposes. We share your personal data only in the following circumstances and only to the extent strictly necessary for the stated purpose:

7.1 Service Providers

juya9 engages carefully selected third-party service providers who process personal data on our behalf under strict contractual data processing agreements. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard and affiliated banking partners), identity verification providers, cloud hosting and infrastructure services, customer support platform providers, analytics services and fraud prevention services.

7.2 Game Providers

Game studios and software providers whose games are available on the juya9 platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi — may receive limited technical data (such as session tokens and game result records) necessary to deliver and verify game outcomes. These providers do not receive your full personal profile or financial data.

7.3 Legal and Regulatory Disclosure

juya9 may disclose your personal data to law enforcement agencies, regulatory bodies, courts or other government authorities where required to do so by applicable law, court order or legal process, or where juya9 reasonably believes that disclosure is necessary to protect the rights, property or safety of juya9, its players or third parties.

7.4 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of juya9's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

8. Data Retention

juya9 retains your personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable law. The general retention periods applied by juya9 are as follows:

• Account and identity data: Retained for the lifetime of your active Account and for a minimum period of 5 years following Account closure, to satisfy legal record-keeping obligations.
• Financial transaction records: Retained for a minimum of 7 years from the date of each transaction, in accordance with financial record-keeping requirements.
• Gaming activity logs: Retained for a minimum of 3 years from the date of each gaming session or bet settlement.
• Customer support communications: Retained for 2 years from the date of the last communication in each support ticket or case, unless the matter is subject to an ongoing dispute or legal process.
• Marketing preference records: Retained for the duration of your Account plus 1 year following Account closure, or until you withdraw consent, whichever is earlier.
• Technical and usage data: Retained for up to 13 months on an identifiable basis, after which data may be retained in anonymised, aggregated form indefinitely for statistical purposes.

When your personal data is no longer required for any retention purpose, juya9 will securely delete or irreversibly anonymise it in accordance with our internal data disposal procedures.

9. Security Measures

juya9 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the juya9 platform.
• AES-256 encryption for sensitive data stored in juya9 databases, including financial account details and identity documents.
• Multi-factor authentication options for player account login, including two-factor authentication (2FA) via authenticator app or SMS verification.
• Role-based access controls ensuring that juya9 staff members can access personal data only to the extent required for their specific job function.
• Continuous security monitoring, intrusion detection systems and regular penetration testing of the juya9 platform infrastructure.
• Strict vendor due diligence and contractual data processing obligations imposed on all third-party service providers who handle personal data on juya9's behalf.
• Regular staff training on data protection obligations and information security best practices.

Despite these measures, no method of data transmission or storage over the internet is completely secure. If you become aware of any security vulnerability or suspect that your juya9 Account has been compromised, please contact our support team immediately.

10. Cookies and Tracking Technologies

The juya9 platform uses cookies and similar tracking technologies to deliver a functional, personalised and secure user experience. A cookie is a small text file stored on your device by your browser when you visit a website. juya9 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These cookies enable you to log in to your Account, maintain your session, navigate between pages and use core platform features. They cannot be disabled without breaking the platform's basic functionality.
• Functional cookies: Remember your preferences such as language settings, preferred game categories and responsible gaming tool configurations, so you do not have to reconfigure them on each visit.
• Analytics cookies: Help juya9 understand how players interact with the platform by collecting aggregated, anonymised data on page views, session duration, navigation paths and feature usage. This information is used exclusively to improve the platform.
• Security cookies: Support fraud detection and account security functions, including identifying suspicious login attempts and preventing cross-site request forgery (CSRF) attacks.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of certain features on the juya9 platform. juya9 does not use third-party advertising or behavioural targeting cookies.

11. Your Data Rights

As a player whose personal data is processed by juya9, you have the following rights with respect to that data. To exercise any of these rights, please contact the juya9 support team using the details in Section 15:

• Right of access: You have the right to request a copy of the personal data that juya9 holds about you, together with information about how it is being used. juya9 will respond to a valid subject access request within 30 days.
• Right to rectification: If any personal data juya9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain information directly within your Account profile settings.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies) or where processing is unlawful. This right is subject to juya9's legal obligations to retain certain data for specified minimum periods.
• Right to restrict processing: You may request that juya9 temporarily suspend the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of that data is being resolved.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, and where processing is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used and machine-readable format.
• Right to object: You have the right to object to processing based on juya9's legitimate interests, and to object at any time to the processing of your personal data for direct marketing purposes (including profiling for marketing). If you object to direct marketing, juya9 will cease such processing immediately.
• Right to withdraw consent: Where juya9 relies on your consent as the legal basis for any processing activity, you may withdraw that consent at any time by adjusting your preferences in your Account settings or by contacting customer support. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

12. Protection of Minors

The juya9 platform is strictly intended for adults aged 21 years and above. juya9 does not knowingly collect, process or store the personal data of any person under the age of 21. Age verification is a mandatory component of the juya9 KYC process, and accounts where the holder is found to be under 21 will be immediately closed and any associated Funds forfeited.

If you believe that a minor has registered on the juya9 platform or that juya9 has inadvertently collected personal data from a person under 21, please contact the support team immediately using the details in Section 15 so that we can investigate and take appropriate remedial action without delay.

13. International Data Transfers

The juya9 platform primarily serves players located in Bangladesh, and the majority of personal data processed by juya9 is stored on servers located in secure data centres with strong data protection standards. However, some of juya9's third-party service providers — including game studios, cloud infrastructure providers and analytics services — may process personal data in jurisdictions outside Bangladesh.

Where personal data is transferred to a third country or international organisation, juya9 ensures that appropriate safeguards are in place to protect the security and integrity of that data, including contractual clauses that impose data protection obligations equivalent to those described in this Privacy Policy on the receiving party.

14. Changes to This Privacy Policy

juya9 reserves the right to update, amend or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or the nature of the services we provide. When material changes are made to this Policy, juya9 will notify registered players via the email address associated with their Account and will update the effective date displayed at the top of this document.

Your continued use of the juya9 platform after the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should cease using the platform and may request Account closure by contacting the juya9 support team.

We encourage you to review this Privacy Policy periodically to stay informed about how juya9 protects your personal information. The most current version of this Policy is always available at juya9.ws/privacy-policy.

15. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way juya9 handles your personal data, please contact the juya9 data protection team:

All privacy-related correspondence must be submitted in English. juya9 is unable to process requests submitted in other languages. Where you submit a subject access request or a request to exercise any other data right, we will verify your identity before processing the request to ensure your data is not disclosed to an unauthorised party.